Terms and Conditions

By creating an account, accessing, browsing, purchasing PatikaTag products, subscribing to premium services, or using any PatikaLink service, you agree to comply with these Terms and Conditions.

If you do not agree with these Terms, you should not use PatikaLink.

For these Terms:

• "PatikaLink" means the PatikaLink website, mobile application, software, PatikaTag products, AI services, customer support services, employees, affiliates, partners, successors, and assigns.
• "User" means any person or organization accessing or using PatikaLink.
• "Owner" means the person claiming ownership of a lost item.
• "Finder" means the individual who reports or submits a found item through PatikaLink.
• "PatikaTag" means a unique QR code, NFC tag, smart sticker, keychain, luggage tag, or any other identification product issued by PatikaLink.
• "Appreciation" means a voluntary reward given by an owner to a finder after a successful recovery.
• "Partner Centre" means an authorized PatikaLink collection, verification, or exchange location.

You may use PatikaLink only if:

• You are at least eighteen (18) years old, or
• You have permission from a parent or legal guardian.
• You provide accurate registration information.
• You agree to these Terms and all applicable laws.

PatikaLink reserves the right to refuse registration or suspend accounts where false information is provided.

You are responsible for maintaining the confidentiality of your account credentials.

You agree to:

• Use accurate information.
• Keep your password secure.
• Notify PatikaLink immediately if you suspect unauthorized access.
• Update your information whenever it changes.

PatikaLink is not responsible for losses resulting from your failure to protect your account.

PatikaLink provides services including but not limited to:

• Reporting lost items
• Reporting found items
• AI-powered matching
• Ownership verification assistance
• PatikaTag registration
• PatikaTag activation
• Live customer support
• AI chatbot assistance
• Appreciation payment processing
• Business and institutional asset recovery solutions
• Premium subscriptions

PatikaLink may introduce, modify, suspend, or discontinue services at any time.

Users agree to provide truthful and accurate information when submitting reports.

Submitting false information, misleading descriptions, fake photographs, or fraudulent ownership claims is strictly prohibited.

PatikaLink may remove inaccurate reports without notice.

PatikaLink may require ownership verification before facilitating the release or return of an item. Verification methods may include:

• Identity documents
• Purchase receipts
• Photographs
• Security questions
• AI-assisted verification
• Supporting evidence
• Additional information requested by PatikaLink

PatikaLink reserves the right to reject any ownership claim that cannot be reasonably verified.

PatikaTag allows users to securely identify personal belongings. Users agree that:

• Every PatikaTag must be registered.
• PatikaTags remain linked to the registered owner unless officially transferred.
• Users must not duplicate or alter PatikaTags.
• Lost or stolen tags should be reported immediately.

PatikaLink reserves the right to deactivate compromised PatikaTags.

PatikaLink allows owners to voluntarily appreciate finders after successful recovery. Users acknowledge that:

• Appreciation payments are optional.
• PatikaLink processes appreciation securely.
• Platform service fees may apply.
• Completed appreciation payments are generally non-refundable except where required by law or where fraud or processing errors are confirmed.

PatikaLink does not require users to offer appreciation.

PatikaLink uses Artificial Intelligence to assist users with:

• Lost item reporting
• Found item reporting
• Smart item matching
• Customer support
• Ownership verification assistance
• Search recommendations

AI-generated information is intended to assist users but may occasionally be inaccurate. Users should verify important information before acting on it.

PatikaLink provides support through:

• AI Chat
• Live Chat
• Email
• Support Tickets

Support availability may vary depending on operating hours and subscription level.

PatikaLink may record support conversations for quality assurance, training, and fraud prevention, subject to applicable law.

Users agree to:

• Provide truthful information.
• Respect other users.
• Protect their login credentials.
• Follow applicable laws.
• Cooperate during ownership verification.
• Use PatikaLink responsibly.

Users must not:

• Submit false reports.
• Claim items they do not own.
• Harass other users.
• Threaten employees.
• Hack the platform.
• Upload malware.
• Copy PatikaTags.
• Abuse AI systems.
• Use PatikaLink for illegal purposes.

Violation of these Terms may result in suspension or permanent account termination.

PatikaLink values user privacy. Your information is collected, processed, and stored in accordance with the PatikaLink Privacy Policy.

Personal information is never displayed publicly through PatikaTags unless you explicitly authorize it.

Organizations using PatikaLink agree to:

• Protect employee information.
• Ensure authorized use.
• Comply with applicable laws.
• Pay subscription fees where applicable.

Administrators are responsible for managing organizational accounts.

All PatikaLink content including logos, software, mobile applications, website, AI systems, PatikaTag designs, graphics, text, and trademarks remain the exclusive property of PatikaLink or its licensors.

Users may not reproduce, distribute, or modify PatikaLink intellectual property without written permission.

PatikaLink provides a platform that helps connect owners and finders.

PatikaLink does not supervise or participate in meetings arranged between users. Any meeting or exchange is undertaken entirely at the users' own risk.

Users are encouraged to:

• Meet in public locations.
• Verify identities where possible.
• Use designated PatikaLink Partner Centres where available.
• End any meeting that feels unsafe.
• Report suspicious behaviour.

To the fullest extent permitted by applicable law, PatikaLink shall not be liable for injuries, theft, fraud, disputes, property damage, financial loss, criminal acts, or any other incident arising from meetings or exchanges between users, except where such liability cannot legally be excluded.

PatikaLink provides its services on an "as available" and "as is" basis. PatikaLink does not guarantee:

• That every lost item will be recovered.
• That every finder will respond.
• That the platform will operate without interruption.
• That AI-generated recommendations will always be accurate.

To the fullest extent permitted by law, PatikaLink shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of the platform.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

PatikaLink may suspend or terminate accounts that:

• Violate these Terms.
• Engage in fraud.
• Submit false reports.
• Abuse other users.
• Misuse PatikaTags.
• Attempt unauthorized access.

Users may also close their accounts through the application, subject to applicable legal and record-retention requirements.

PatikaLink may revise these Terms from time to time. Where appropriate, users will be notified of material changes. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Kenya, unless mandatory laws of another jurisdiction apply.

For questions regarding these Terms, please contact PatikaLink through the official support channels available in the mobile application or on the official website.

By creating an account, registering a PatikaTag, purchasing products, subscribing to premium services, or using any PatikaLink service, you confirm that you have read, understood, and agreed to these Terms and Conditions.

Thank you for helping us build a trusted community where honesty, technology, and kindness reconnect people with what matters most.